Van de Velde Quarterly Business Review

We try, and do not always succeed, to have high-level Quarterly Business Reviews with our clients.  Sometimes the client doesn't have time, or we delay it, but we really shouldn't.  QBR's (Quarterly Business Reviews) can be super valuable for all.

Today's QBR was with Van de Velde, who we've worked with for a while now.

Adrian, Vivian, Caroline and I were joined by Candace Jordan (our Google Relationship Manager, who nicely left the Googleplex to see us in-office) while we talked over the Q2 challenges, and how these challenges inform Q4 strategy.

The value here was in aligning growth expectations with historical trends, and I found it very helpful.  If your agency isn't giving QBR's ask them to.  Or if you don't find the QBR valuable, tell your agency what would be valuable, instead.

Mason Interactive Van de Velde Quarterly Business Review

Mission Statement

I think it's key that everyone on a team have a common goal.  

When our company was smaller, and there were five of us in one room, there was much less need to formalize our mission.  Now that we're bigger - and growing even bigger - we think it's important to formalize it.

So, Mason Interactive's mission Statement is: Be an ally for our clients to grow their business.  That's it.  Simple.  We succeed together, or not at all.

Our brand pillars are:

  1. Transparency: Total access to costs, process, and team.  You will never hear us say "no, we can't give you that data."
  2. 100% alignment on goals: The more we know about your goals, the more we will succeed.
  3. Treat other as we’d like to be treated: This sounds simple, but it's a great rule for life.
  4. Frictionless: We strive to make every interaction as frictionless as possible.
  5. Evolutionary: We evolve in real time to get better every day

Every new employee, from this day on, will be asked to memorize these pillars.

Google Marketing Live at the San Jose Convention Center

We are in beautiful San Jose California for Google Marketing Live.  It's nice to see old friends & make new ones.

This awesome yearly event previews the product roadmap, lets partners like Mason stay ahead of the curve by giving us access to new Google research & marketing insights, and makes us part o leading the industry dialogue.

Last night was drinks on the terrace, and the proper show starts today.

Mason Interactive at Google Marketing Live

GDPR Compliance

At Mason, our worldwide client base means that we're up to date on the latest trends not just in the USA, but around the world.  

Lately, the GDPR has become a big topic of conversation.  People disagree what its affect will be, and we've prepared some guidance, below, for our clients.

General Data Protection Regulation (GDPR) is regulation that strengthens data protection for individuals in the European Union.  These laws apply to nearly all businesses with customers, potential customers, or any consumer data in the EU, and obligate these businesses to protect their clients’ data.

It obligates businesses in several ways:

First, the software you use for emailing files, contacting customers, and storing data must be compliant.  The onus is on you, the business owner, to only hire GDPR-compliant providers.

Second, businesses must re-draft their opt-in clauses to be in line with the law.

Third, you need to let users edit, delete, or just access, their data.  I imagine that there is a business here for an enterprising developer to create and sell as an SAS.

Four, you need to edit your terms of service to be compliant, stating clearly that you will use cookies, and everything else at your disposal, to give your customer their best journey.

It will be interesting to see how this plays out.  My own feeling is that clients' Facebook performance will not be very impacted, that Google's Audience tactics (RSLA, etc...) will take a hit, but that things will level off.