TRUFFLE

The tote bag retailer TRUFFLE ran a multi-part Facebook campaign to reach new audiences and increase sales, resulting in 2.5X return on ad spend.

Increase online sales during the holiday season.

The campaign aimed to bring shoppers to the web product pages for its clear pouches, and then encourage them to purchase the totes in later phases of the campaign. The team started by reaching out to a broad audience well in advance of Black Friday. To reach new customers likely to be interested in the handbag pouches, TRUFFLE also reached out to people who had expressed an interest in similar products and to lookalike audiences based on its most valuable customers. In November, as Black Friday approached, the team served dynamic ads to people who had looked at the totes on its website. The company transitioned from its earlier objective of driving traffic to product pages to a conversion objective aimed at encouraging people to add products to their shopping carts and purchase.

To use dynamic ads, the team uploaded TRUFFLE’s product catalog into Facebook’s Ads Manager. Using information provided by the Facebook pixel installed on TRUFFLE’s website, the dynamic ads then showed people ads featuring the same products they had looked at or added to their shopping carts earlier. TRUFFLE showed the dynamic ads across all Facebook platforms in a variety of formats, including photo ads in the collection and carousel format, which allowed it to show multiple products at the same time. It also ran photo and video ads and ads in Instagram Stories.